Shipping Policy
Cost of shipping:
Australia
Australia standard shipping ($AU) $7.95
Australia express shipping ($AU) $15.00
International orders will be dispatched using Australia Post’s International Standard – flat rate for orders up to 2kg.
New Zealand
New Zealand standard shipping ($AU) $15.00
Rest of the World
International standard shipping ($AU) $30.00
International orders will be dispatched using Australia Post’s International Standard – flat rate for orders OVER 2kg.
New Zealand
New Zealand standard shipping ($AU) $25.00
Rest of the World
International standard shipping ($AU) $50.00
International orders will be dispatched using Australia Post’s International Standard – flat rate for orders OVER 4kg.
Rest of the World
International standard shipping ($AU) $60.00
Note: international customers may incur customs fees and or duties. We advise that you contact your relevant government body in your country for information on what these charges might be. If you are from the UK, we especially recommend you consider this step. Jordbarn is not responsible for any custom duties, foreign taxes or other fees, which may be imposed on your order.
How long will my order take to arrive?
Jordbarn ships your order direct from our Heidelberg warehouse in Melbourne, Victoria Australia within 24 hours most of the time. Jordbarn uses Australia Post.
Australia: standard shipping times are estimated between 2-5 business days.
Rest of the World: standard shipping times are estimated between 4-25 days depending on your location.
Note: Please see Australia Post website direct for more details. Please note that once your order has been sent with Australia Post Jordbarn cannot take responsibility for any delays incurred by our postage partners. During busy sales and peak seasons, please allow an extra working day to dispatch your order. EG. Christmas, Black Friday and Back to school periods.
Can I change my address after I make an order?
The shipping address for your order is shown at checkout and on your order confirmation email. If you have entered an incorrect address, or did not update your address details, Jordbarn unfortunately will not accept any responsibility and is not liable for any associated loss, nor will we compensate for any additional shipping costs. In some cases, address changes can only be updated before an order leaves our warehouse. We cannot guarantee this option but will alert our warehouse asap to try to assist.
Would you like to ask us a question?
We want you to have the best online shopping experience, please contact us via email at service@jordbarn.com.au
Do you ship to my country?
Yes, we do ship worldwide. However, we currently we do not ship to the following countries/continents as past experiences with the postal service has been unreliable and inconsistent:
- Afghanistan
- Africa
- Brazil
- Guatemala
- Indonesia
- Iran
- Israel
- Mexico
- Nigeria
- North Korea
- Portugal
- South Africa
- Syria
- Yemen